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1. What is a service request?

Service requests can be made to report problems to the City for road conditions, street light outage, stray shopping carts and more! See more types here. 

Submit a Concern here.

2. How often are city streets swept?

Every public street within the city is swept once per month. Arterial streets are swept twice per month. During heavy leaf-drop season (November through January), every street is swept twice. See the Leaf Season (Nov-Jan)  or Regular Schedule (Feb-Oct) to see which week the street sweeper is in your area.

3. Why doesn't the city install a stop sign at a certain intersection?

Stop signs are installed after stop sign warrants are met for a particular intersection. Stop sign warrants are based on traffic volumes, visibility, and the accident rate. Many people believe stop signs are the answer to controlling speeding along streets. The CalTrans traffic manual states that stop signs are not to be used as a speed control device, but to identify who has the right-of-way at an intersection. Studies have shown that when unwarranted stop signs are installed along a road, motorists soon realize that the stop signs are unnecessary and begin to run the stop sign. This behavior could lead to an accident. Also, motorists tend to speed up after an unwarranted stop sign because they are frustrated by having to stop or slow for what they feel is an unnecessary stop sign. In many cases, measured speeds have been higher between stop signs than before the signs were installed.  

Requests for traffic signs can be requested through the Submit a Concern or Service Request Forms. The Traffic Management Team will evaluate each request for need. Replies will be made by letter or email to the requestor. 

4. How do I ask the city to review a traffic problem in my neighborhood?

The city has a Neighborhood Traffic Management Policy (PDF) that guides the evaluation of traffic problems and the development of strategies to improve traffic conditions in residential areas. Please call 916-727-4770, or use the city's service request form to report your concerns.

5. What can be done about speeding in my neighborhood?

Studies show that a high percentage of neighborhood speeding is caused by people who live within the area. The police department will respond to reports of specific problem individuals. In such cases, please call the police traffic hotline at 916-727-5525, or submit a service request form directly to the department. City staff members work closely with the police and fire departments to develop area-wide plans.

6. How do I report missed service for garbage, green waste, or mixed recycling containers?

Call the city's service line at 916-725-9060 before 1 p.m. in order to get same-day service. Otherwise, every effort will be made to service your container by the next work day. Those with Friday service may have to wait until Monday for a return service visit, as the city does not have weekend service.

7. In which neighborhood area do I live / work?

The city is divided into 11 neighborhood areas. Each area includes the people who live and work within the boundaries. Neighborhood leaders within these areas work together to improve the quality of life for their fellow community members. Please use the neighborhood map to see the area in which you work or live. Please see the REACH and individual neighborhood association pages for specific contact and meeting information.

8. Where can I get sandbags in storm season?

Citrus Heights provides sandbags for CITRUS HEIGHTS RESIDENTS ONLY.  Proof of residency will be checked.   If you do not live in Citrus Heights, you will need to contact your local agency (City of Roseville, Sacramento County, Placer County, etc.) for sandbag information.

 The City is able to provide limited, unfilled sandbags to our residents through the General Services Department.  Residents may come to City Hall at 6360 Fountain Square Drive during normal business hours (M-F, 8-5), provide proper identification showing Citrus Heights residency, and will be provided with a limited number of empty sandbags to be self-filled at the following the locations:

·         C-Bar-C Park (8275 Oak Avenue); or
·         City Hall located at 6360 Fountain Square Drive 

Residents should bring their own shovels to the sand pile locations.  See more information about being Storm Ready.

9. Where can I find out more about the West Nile Virus?

The Sacramento-Yolo Mosquito and Vector Control District's Fight the Bite website is extremely informative. Visit the site to find out about the status of the virus, what you can do to protect yourself, and other useful information.

10. WHERE can I report potholes?

1. Call Citrus Heights General Services Department at 916-727-4770 to report potholes

2. http://www.citrusheights.net/requesttracker.aspx

3. http://www.citrusheights.net/FormCenter/General-Services-5/Service-Request-Form-53

4. Sacramento County locations can report to 311

5. Download from Android or Apple/iPhone app store

11. WHAT information do you need when a pothole is reported?

1. Provide pothole size – small, medium, large or dimensions – 12x12, depth, etc.

2. Location (intersection or address)

3. Specifics – bike lane, center line, corner at stop sign, left turn pocket, etc.

12. POTHOLE FACTS – WHY do they happen?

1. Weight – heavy vehicles and frequent traffic deteriorate pavement

2. Water – water seeps into cracks, loosening asphalt

3. Weather – wet and cold weather weaken roads further

13. HOW are potholes repaired?

FIX IT FACTS –  

1. Hot asphalt can’t be applied in cold, wet weather – hot asphalt requires temps to be 50 degrees or higher

2. Cold patch won’t compact as tightly as hot asphalt and may loosen again, especially when wet

3. Mill and fill removes existing surface layers, usually in larger sections than the pothole, and refills the area with new asphalt for 7-10 year life span