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1. How often are city streets swept?

Every public street within the city is swept once per month. Arterial streets are swept twice per month. During heavy leaf-drop season (November through January), every street is swept twice. See the street sweeping map (JPG) to see which week the street sweeper is in your area.

2. Why doesn't the city install a stop sign at a certain intersection?

Stop signs are installed after stop sign warrants are met for a particular intersection. Stop sign warrants are based on traffic volumes, visibility, and the accident rate. Many people believe stop signs are the answer to controlling speeding along streets. The CalTrans traffic manual states that stop signs are not to be used as a speed control device, but to identify who has the right-of-way at an intersection. Studies have shown that when unwarranted stop signs are installed along a road, motorists soon realize that the stop signs are unnecessary and begin to run the stop sign. This behavior could lead to an accident. Also, motorists tend to speed up after an unwarranted stop sign because they are frustrated by having to stop or slow for what they feel is an unnecessary stop sign. In many cases, measured speeds have been higher between stop signs than before the signs were installed.

3. How do I ask the city to review a traffic problem in my neighborhood?

The city has a Neighborhood Traffic Management Policy (PDF) that guides the evaluation of traffic problems and the development of strategies to improve traffic conditions in residential areas. Please call 916-727-4770, or use the city's service request form to report your concerns.

4. What can be done about speeding in my neighborhood?

Studies show that a high percentage of neighborhood speeding is caused by people who live within the area. The police department will respond to reports of specific problem individuals. In such cases, please call the police traffic hotline at 916-727-5525, or submit a service request form directly to the department. City staff members work closely with the police and fire departments to develop area-wide plans.

5. How do I report missed service for garbage, green waste, or mixed recycling containers?

Call the city's service line at 916-725-9060 before 1 p.m. in order to get same-day service. Otherwise, every effort will be made to service your container by the next work day. Those with Friday service may have to wait until Monday for a return service visit, as the city does not have weekend service.

6. In which neighborhood area do I live / work?

The city is divided into 11 neighborhood areas. Each area includes the people who live and work within the boundaries. Neighborhood leaders within these areas work together to improve the quality of life for their fellow community members. Please use the neighborhood map to see the area in which you work or live. Please see the REACH and individual neighborhood association pages for specific contact and meeting information.

7. Where can I find out more about the West Nile Virus?

The Sacramento-Yolo Mosquito and Vector Control District's Fight the Bite website is extremely informative. Visit the site to find out about the status of the virus, what you can do to protect yourself, and other useful information.

8. What do I do about barking dogs?

Dogs will bark for a variety of reasons. It is important to be aware that dogs will bark when they are afraid, threatened, as a warning, or even when playing. If a dog barks consistently and for an extended period of time, it is time to notify the owner that their dog is in violation of city code for excessive barking. In such cases, contact the city at 916-725-PETS (7387) and the city will send a notice to the owner advising them of the violation. Typically, once the dog owner is aware of the problem, they will work to bring the situation into compliance with city codes. For more information, visit our Animal Services page.

9. How do I license my pet (dog or cat)?

Dogs are required to be licensed in Sacramento County and the City of Citrus Heights. Cats are also required to be licensed in Citrus Heights. The fee is $15 per year if your pet is spayed or neutered, and $30 per year if the pet has not been spayed or neutered. A current rabies vaccination certificate is required.  Call 916-725-PETS (7387) for more information or visit the Pet Licensing page. 

10. Where can I get sandbags in storm season?

Citrus Heights provides sandbags for CITRUS HEIGHTS RESIDENTS ONLY.  Proof of residency will be checked.   If you do not live in Citrus Heights, you will need to contact your local agency (City of Roseville, Sacramento County, Placer County, etc.) for sandbag information.

 The City is able to provide limited, unfilled sandbags to our residents through the General Services Department.  Residents may come to City Hall at 6360 Fountain Square Drive during normal business hours (M-F, 8-5), provide proper identification showing Citrus Heights residency, and will be provided with a limited number of empty sandbags to be self-filled at the following the locations:

·         C-Bar-C Park (8275 Oak Avenue); or
·         City Hall located at 6360 Fountain Square Drive 

Residents should bring their own shovels to the sand pile locations.  See more information about being Storm Ready.

11. What is a service request?

Service requests can be made to report problems to the City for road conditions, street light outage, stray shopping carts and more! See more types here. 

Submit a Concern here.