FAQs • Citrus Heights, CA • CivicEngage

I need to make a contract change or cancellation.: Contract change: The easiest way to update a contract is to the email the staff at the community center.
Cancellations: Cancellations must be submitted in writing.

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Citrus Heights Community Center

1. Is the date I want available?: Only community center volunteers and staff can check availability.
Please call 916-727-5400 or e-mail dcarpenter@citrusheights.net and msaario@citrusheights.net to check the date you are interested in. Leave a voicemail with details as to the type of event; size of attendance; if alcohol will be served; type of catering using; and whether a kitchen rental is needed.

2. How far in advance can I reserve a date?: The Citrus Heights Community Center will only take reservation(s) up to a year in advance.

3. How can I book a reservation?: Send an email to tmitchell@citrusheights.net and msaario@citrusheights.net to check for availabilltiy. You must make an appointment prior to confirming availability and to view the facility. The Administration Offices at the Community Center is not open on weekends for appointments. Normal business hours are Mon-Fri 8:00am-4:00pm.

4. How is pricing determined?: The rental pricing is based on an hourly calculated rate. Citrus Heights residents, Citrus Heights businesses and any 501(c)3 non-profits are subject to a reduced rate (proof required in order to obtain the discount). All other renters and/or businesses have a non-discounted rate.

5. Can I tour the venue?: Tours of the facility must be made with volunteers or event coordinators. Walk-ins are discouraged because the staff or the rooms may not be available to view.

6. What type of proof is required to determine discounted pricing?: Citrus Heights Resident: CDL; Invoice; or bill, issued in the renter’s name, with Citrus Heights address listed (i.e. utility bill or cell phone bill).
Citrus Heights Businesses: A copy of the Citrus Heights Business License is required for the event file.
Non-Profits: Non-profit 501(c)3 number.
Documentation is needed at time of booking.

7. Do I have to use a Preferred Caterer for catering?: No, renters are welcome to use any firm of their choosing for catering, however, catering fees apply if renting the kitchen. All caterers NOT on the preferred vendors list must provide the required insurance 30-days prior to the event.

8. What other preferred vendor lists do you have?: There are no other preferred vendor lists for the community center. Renters enjoy the freedom to choose their own decorators, party supply/rental establishments, event coordinators, and entertainment. Insurance is required for each vendor.

9. Are you allowed to serve alcohol at your event?: Renters are allowed to serve alcohol and to sell alcohol at their events. When alcohol is being served; security may be required depending on the event attendance and additional insurance requirements are required. Sales of alcohol at an event require a ABC (Alcohol Beverage Control) license.

10. Who can sign my ABC permit?: Both the Citrus Heights Community Center and Citrus Heights Police Department must sign off on the State of California ABC 221 Application prior to submitting to the State for consideration. Please contact the venue 916-727-5400 to make arrangement prior to coming in for a signature.

11. Can I hang items on the walls?: Renters may use blue painters tape only. There are no nails, hook or tacks of any-type allowed. Best rule of thumb, is “no permanent marks” allowed.

12. Are candles, sparklers, or open flame allowed in the facility?: No open flame allowed for decorating purposes. Sparklers are not allowed in California.

14. Will security be required for my event?: Yes, if serving alcohol and the number of attending your event is over 100.
Yes, security is required if the attendance is over 300.

15. Can I use an outside security firm?: No. ALL security required for events is coordinated through the Community Center with off duty officers of the Citrus Heights Police Department.

16. How many hours can I rent the facility?: Each rental space has a minimum amount of rental hours. The renter may choose to rent more hours depending on their individual needs (max rental hours is 16). All set-up and clean-up are to be included in the rental hours. All rental hours must be finalized 2-weeks in advance of the event date.

17. What do I need to access the Audio Visual Equipment (screen and projector)?: The screen and projector can be hooked up to the client’s laptop. Client must bring their own laptop computer.
If client has a PC Computer: the community center is a PC world. The hook-up is a VGA connection. The community center has the VGA cords
If client has a MAC Computer: the community center is a PC world, so the client will need to bring a MAC Adapter (aka Donegal) to make it VGA compatible to our system. The hook-up is a VGA connection. The community center has the VGA cords.

18. Are microphones available at the facility?: Yes, microphone capabilities are available in the all rooms of the facility (exception Kitchen, Senior Center). Several types of microphones are available.
Hall A/B/C: Cordless Microphone; Lapel Microphone; and Hard-Wired Microphones
Flex Rooms: Hard-Wired Microphones only

19. What are the cleaning requirements?: Cleaning requirements are outlined in the Guidelines, Policies and Procedures on the website.

20. I need to make a contract change or cancellation.: Contract change: The easiest way to update a contract is to the email the staff at the community center.
Cancellations: Cancellations must be submitted in writing.

21. How will I get into the building on the day of my event?: Community Center staff will be scheduled to be in the building at the time of your rental to let you in the venue. You are not allowed into the facility until your rental time begins. There are no exceptions.

22. What if staff does not show up to open the building on the day of the event?: If the contracted rental time has exceeded 15-minutes and no staff member has unlocked the building, clients may call the non-emergency number for CHPD at 916-727-5500 and ask the dispatch to notify the on-call person for General Services. Do not call CHPD if you show up early or rental time has not exceeded 15-minutes past your rental time or your deposit will be charged a fee of $250.00 for an emergency service call. No exceptions.

23. Is staff on-site throughout my event?: There is always a Community Center Staff member on-site throughout your event should you have any questions. This is at no additional cost, to the renter, for the event attendant, it is a service the Community Center provides to their clients.

24. Does the Community Center have a recycling plan in place?: Yes, both dry recycling materials as well as organic food waste is recycled at the community center.
a) Dry Recyclables: In each of the rental rooms the Community Center has provided BOTH garbage (black or beige) and recycling bins (blue). All renters are required to take out their own recycling and trash at the end of their event. Larger receptacles are marked and located in the parking lot. Community Center staff can assist with pointing them out.
b) Organic Food Material: In the Community Center kitchen there are specific recycling bins. All renters are required to separate their food waste at the end of their event in the kitchen. Large blue receptacles are located directly outside of the kitchen. Community Center staff can assist with pointing them out.