Frequently Asked Questions

Service requests can be made to report problems to the City for road conditions, street light outage, stray shopping carts and more! 

Service Requests | Citrus Heights, CA - Official Website

The City is divided into 11 neighborhood areas. Each area includes the people who live and work within the boundaries. Neighborhood leaders within these areas work together to improve the quality of life for their fellow community members. Please use the neighborhood map to see the area in which you work or live. Please see the REACH and individual neighborhood association pages for specific contact and meeting information.

Missed pick-ups can be reported by using the Need Help? icon on the Residential Garbage & Recycling Services page or by calling the General Service Department at (916) 727-4770 or call Republic Services directly at (916) 725-9060.

Stop signs may be installed after stop sign warrants are met for a particular intersection. Stop sign warrants are based on traffic volumes, visibility, and the accident rate. Many people believe stop signs are the answer to controlling speeding along streets. The Caltrans traffic manual states that stop signs are not to be used as a speed control device, but to identify who has the right-of-way at an intersection. 

Studies have shown that when unwarranted stop signs are installed along a road, motorists soon realize that the stop signs are unnecessary and begin to run the stop sign. This behavior could lead to an accident. Also, motorists tend to speed up after an unwarranted stop sign because they are frustrated by having to stop or slow for what they feel is an unnecessary stop sign. In many cases, measured speeds have been higher between stop signs than before the signs were installed.  

Requests for transportation safety improvements may be made using the Multi Modal Transportation Safety Program. Visit Multi Modal Transportation Safety Program (MMTSP) | Citrus Heights, CA - Official Website for more information.  

Requests for traffic sign maintenance can be requested through the Service Requests | Citrus Heights, CA - Official Website.

The City has developed the Multi Modal Transportation Safety Program (MMSTP) to evaluate traffic problems and develop strategies to improve traffic conditions in residential areas. Please call 916-727-4770, or use the city’s MMTSP Reporting Form to report your concerns.

Studies show that a high percentage of neighborhood speeding is caused by people who live within the area. The police department will respond to reports of specific problem drivers. In such cases, please call the police traffic hotline at 916-727-5525, or submit a Online Reporting | Citrus Heights, CA - Official Website  directly to the department. The traffic engineering staff members work closely with the police and fire departments to develop area-wide plans.

Every public street within the City is swept once per month. Arterial streets are swept twice per month. During heavy leaf-drop season (November through January), every street is swept twice. See the Street Sweeping | Citrus Heights, CA - Official Website to see which week the street sweeper is in your area.

1. Through the City of Citrus Heights website: Service Requests | Citrus Heights, CA - Official Website

2. Through the SeeClickFix app:  

3. Call Citrus Heights General Services Department at 916-727-4770 to report potholes.

4. Email the General Services Department at servicerequestgsd@citrusheights.net

Please report potholes in Sacramento County by calling 3-1-1 or 916-875-4311, or use their webpage www.311.saccounty.net 

1. Location (intersection or address)

2. Specifics – bike lane, center line, corner at stop sign, left turn pocket, etc.

3. Provide pothole size – small, medium, large or dimensions – 12x12, depth, etc.

4. Take a picture or geocode it with SeeClickFix 

1. Weight – heavy vehicles and frequent traffic deteriorate pavement

2. Water – water seeps into cracks, loosening asphalt

3. Weather – wet and cold weather weaken roads further

Find out more about our Pavement Maintenance Program | Citrus Heights, CA - Official Website  and Residential Street Resurfacing | Citrus Heights, CA - Official Website 

FIX IT FACTS –  

1. Hot asphalt can’t be applied in cold, wet weather – hot asphalt requires temps to be 50 degrees or higher

2. Cold patch won’t compact as tightly as hot asphalt and may loosen again, especially when wet

3. Mill and fill removes existing surface layers, usually in larger sections than the pothole, and refills the area with new asphalt for 7-10 year life span

Find out more about our Pavement Maintenance Program | Citrus Heights, CA - Official Website  and Residential Street Resurfacing | Citrus Heights, CA - Official Website 

My street was already in good condition – why was it resurfaced?

• Many surface treatments are preventative. They are applied to streets in good condition to extend pavement life and avoid more costly repairs later.
• This is similar to routine car maintenance, such as changing engine oil, to preserve performance over time.

Find out more about our Pavement Maintenance Program | Citrus Heights, CA - Official Website  and Residential Street Resurfacing | Citrus Heights, CA - Official Website 

My road was reopened too early or too late

• Roads are reopened as soon as the surface is stable to reduce inconvenience.
• Vehicles cannot drive on slurry until it reaches a minimum set time. The contractor is balancing material placement needs with reopening roads as quickly as possible.
• We appreciate residents’ patience during this process.

Find out more about our Pavement Maintenance Program | Citrus Heights, CA - Official Website  and Residential Street Resurfacing | Citrus Heights, CA - Official Website 

Road feels soft or shows tire marks

• Roads reopen approximately 3-4 hours after slurry is placed.  At this stage the surface is safe to drive on, but it has not fully cured. 
• Full curing takes 3-4weeks.  During this time, especially in hot weather, the surface may feel soft and may show minor tire marks.  
• Drivers should avoid sharp turns.  Straight movements and gradual turns reduce surface impacts while curing. 
• Most marks will “heal” as curing continues and as more vehicles drive over the surface. 

Find out more about our Pavement Maintenance Program | Citrus Heights, CA - Official Website  and Residential Street Resurfacing | Citrus Heights, CA - Official Website 

Striping can’t be applied immediately because the new slurry seal needs time to fully cure. Contractors must wait at least two weeks before installing the permanent thermoplastic striping. If striping is placed too early, the uncured slurry can bleed through and discolor the markings, reducing their visibility and lifespan.

Find out more about our Pavement Maintenance Program | Citrus Heights, CA - Official Website  and Residential Street Resurfacing | Citrus Heights, CA - Official Website 

Each street is evaluated individually, and the type of resurfacing depends on the specific pavement conditions found there. Some streets only need one treatment, while others require two or even three layers to properly address cracking, wear, or other pavement issues. Applying the right combination of treatments helps extend the life of the roadway and ensures a smoother, longer lasting surface.

Find out more about our Pavement Maintenance Program | Citrus Heights, CA - Official Website  and Residential Street Resurfacing | Citrus Heights, CA - Official Website 

A slurry seal is a thin, protective layer made of asphalt, water, and fine rock that is applied to the surface of an existing roadway. It’s one of the most common pavement preservation treatments used across the U.S., especially in California.

Every street receives a slurry seal as its final layer because it helps seal small cracks, protects the pavement underneath, and extends the overall life of the roadway. It also creates a smooth, uniform surface that improves traction and keeps the street in good condition for years.

Find out more about our Pavement Maintenance Program | Citrus Heights, CA - Official Website  and Residential Street Resurfacing | Citrus Heights, CA - Official Website 

It’s normal to see some loose rock after a slurry seal is applied. During the first few weeks, the surface “ravels,” meaning a small amount of the fine rock in the slurry works its way out as the material cures. This doesn’t affect the quality of the roadway.

The contractor returns 3–5 weeks after the slurry seal is placed to sweep up any remaining loose material.

Find out more about our Pavement Maintenance Program | Citrus Heights, CA - Official Website  and Residential Street Resurfacing | Citrus Heights, CA - Official Website 

The City provides sandbags for CITRUS HEIGHTS RESIDENTS ONLY.  Please bring proof of residency, such as driver’s license or utility bill showing you live in Citrus Heights. If you do not live in Citrus Heights, please contact your local agency (City of Roseville, Sacramento County, Placer County, etc.) for sandbag information. 

The City can provide limited, unfilled sandbags to our residents through the General Services Department.  Residents may come to City Hall at 6360 Fountain Square Drive during normal business hours (M-F, 8-5), provide proper identification showing Citrus Heights residency, and staff will provide a limited number of empty sandbags to be self-filled at the following the locations: 

• City Hall (6360 Fountain Square Drive) 
• C-Bar-C Park (8275 Oak Avenue)

Residents must bring their own shovels to the sand pile locations.  See more information about Be Storm Ready & Disaster Preparedness | Citrus Heights, CA - Official Website.

On February 22, 2024, the Federal Emergency Management Agency (FEMA) has adopted new Flood Insurance Rate Maps (FIRMs) to better reflect the flood hazards.  The mortgage and insurance industries rely on these FIRMS to determine the need for a property owner to purchase flood insurance. If your property is located within a flood hazard area, we encourage you to buy flood insurance to protect yourself from losses due to flooding. Visit our webpage for more information:

FEMA Information and Flood Insurance  | Citrus Heights, CA - Official Website

You may need an Elevation Certificate if:

• when you are planning additions or new structures on your property within 50-feet of a floodplain
• your structure is located within a flood hazard area, flood insurance protection is required by your mortgage company
• if your property changed designation in the recently adopted (February 22, 2024) Federal Emergency Management Agency (FEMA) Flood Insurance Rate Maps (FIRMs) to better reflect the flood hazards. 

Visit our webpage for more information.