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The Citrus Heights Police Department welcomes justified complaints concerning the actions of its employees. The Citrus Heights Police Department wishes to provide you the best law enforcement service possible.
SUMMARY OF COMPLAINT PROCEDURE
Every person has an absolute right to file a complaint. Your reluctance to prepare a complaint form shall not impair that right. If you do not wish to complete the form, or sign it, it shall be completed by the Watch Commander with whom the complaint is lodged. It is desirable that you come to the Police Department where your complaint can be received during a personal interview. However, complaints can be made by mail or by telephone, and may be made anonymously.
If the complaint is made by either telephone or mail, a copy of the complaint will be mailed to you if an address is provided. An investigator will contact all witnesses, examine any relevant physical evidence, and gather all information associated with each charge made in the complaint. After completion of the investigation, a disposition for each charge shall be made, based on each alleged act of misconduct.
The final disposition of your complaint will be made by the Chief of Police. Departmental procedure allows thirty (30) days for completion of an investigation into a Civilian’s complaint. An extension may be granted by the Chief of Police, if necessary. You will be notified of the extension and the reasons for that extension. You will be notified by mail of the disposition of the complaint.
The complaint form can be accessed by clicking on this link. The form can be dropped off to the front counter at the police department, mailed to the address below, faxed to (916) 727-5565, or emailed to firstname.lastname@example.org.
Please mail complaint forms to:
6315 Fountain Square DriveCitrus Heights, CA 95621
"Your permission to operate this vehicle is rescinded. You are to stop operating the vehicle immediately. Park the vehicle legally and notify me of the location, so I may recover it. If you fail to comply with these instructions, I will report the vehicle as stolen." (Including language that instructs the borrower to return the vehicle implies further permission to operate the vehicle.) The letter should also include a description of the vehicle including the year, make, model, color, license plate number and VIN.
Keep a copy of the letter and post office documents needed to send it. After the letter has been mailed, you will either receive proof of delivery or the letter will be returned by the post office as unclaimed.
If you are not successful in getting your vehicle back, call the CHPD at 727-5500 or come to the CHPD to report the vehicle as stolen. You will be required to appear in person and sign the theft report since this is a borrowed vehicle case and supporting documents are necessary to be given to the officer. You must also be willing to press charges and testify in court against the person to whom you loaned the vehicle.
* Property is released by appointment only. Call (916) 727-5801 to make an appointment. Appointments are held on Tuesday and Thursdays. We do not accept walk ins. If property is booked in as evidence, it cannot be released until the case is adjudicated. * SAFEKEEPING property is housed for 60 days, FOUND property is housed for 90 days. Unclaimed property is destroyed or auctioned.
In addition, ALL firearms must be registered with DOJ, before release. * If the firearm(s) was taken as SAFEKEEPING, the owner must start the clearance process with DOJ within 180 days of the date the firearms are taken as safekeeping. Upon receiving clearance from DOJ, the owner must contact the Citrus Heights Police Department Property and Evidence unit within 30 days, in order to make an appointment to pick up the firearms. The letter is voided 30 days from the date listed on the top. If the letter is expired, a new letter is required for the release. * If the firearm(s) was take as EVIDENCE in a crime or suspected crime, you will have to wait to obtain the clearance letter, until the criminal case is closed. Then, upon closure of the criminal case, you will have 180 days to start the clearance process, through DOJ, to obtain your firearm(s). Per PC 33875, firearms will not be retained after 180 days if unclaimed. * If the firearm(s) was taken during a domestic violence incident, per PC 18250, your firearms may be taken into custody. Unless the firearms confiscated from you are to be evidence in any criminal procedure, the firearm(s) shall be made available to you from the law enforcement agency 5 business days after the seizure or as soon as thereafter possible. You will then be required to obtain a DOJ gun clearance letter as explained above. If CHPD determines that the return of the firearm(s) results in the endangerment of the victim or others, you will be advised within 60-90 days from the date of the seizure. At which time, a petition will be initiated in the Superior Court of Sacramento County, to determine if these firearm(s) should be returned. It should be noted, that if a criminal case is pending in court, regardless if the weapons are held as evidence or safekeeping, DOJ will not issue a clearance letter, therefore the firearm(s) cannot be released. * If the firearm(s) was taken during a Mental Health Incident, if you were detained under Welfare and Institutions Code 5150, your firearms may be taken into custody per Welfare and Institutions Code 8102(a). If you are admitted to a mental health facility, you are prohibited from owning, possessing, and controlling firearms for a period of 5 years in California. If you currently own any firearms, you must contact the nearest law enforcement agency to surrender those firearms, alleging that your possession of the firearms may cause endangerment to yourself or others. You have a right to a Hearing by that Court. Please contact the Property and Evidence Unit for further detailed information.
To submit a Law Enforcement Gun Release to DOJ online. Go to the Bureau of Firearms
Upon receiving a suspected violation from Red Flex, the officer reviews the video footage which includes the front and back of the vehicle a few seconds before, and after, the suspected violation. If the officer confirms the driver of the vehicle is in violation, they determine if the driver can be positively identified as the registered owner. If the registered owner is the driver, and is positively identified by their Department of motor vehicles photo or other law enforcement photo, they will be issued a citation.
If the driver does not appear to be the registered owner(s), the officer does not issue a citation, but requests assistance from the registered owner by mailing a notice of violation to the address listed on the registration. The notice requests the registered owner(s) to provide the driver’s information. If the registered owner is not the driver, and does not respond with information of who the driver is, no citation is issued. If the registered owner does provide the information of the driver, and that driver can be positively identified, the driver will be issued a citation.
YOU MUST APPEAR OR RESOLVE YOUR CASE BY THE DATE ON YOUR CITATION. Failure to appear or resolve your case will result in additional penalties being added. In addition, the court will send a request to the Department of Motor Vehicles to suspend your driver's license.
In order to close your case and not appear in court, go to their website. NOTE - In the agency menu section, choose "RLC - Red Light Camera", NOT "Citrus Heights Police Department."
Criminal Offender Record Information (CORI), including responses that no criminal record exists, are confidential. Sections 11142 and 11143 of the Penal Code provide for criminal penalties for the release of this information to unauthorized individuals.
Article I, Section 1 of the California Constitution grants California citizens an absolute right to privacy. Individuals or agencies violating these privacy rights place themselves at both criminal and civil liability. The California right of privacy was created to curb, among other things, the over broad collection and retention of personal information by government agencies, the improper use of information properly obtained for a proper purpose, and the lack of a reasonable check on the accuracy of existing records. (White v. Davis (1975) 13 Cal.3d 75, 775.)
CORI shall be accessible only to the records custodian and/or hiring authority charged with determining the suitability for employment or licensing of an applicant. The information received shall be used by the requesting agency solely for the purpose for which it was requested and shall not be reproduced for secondary dissemination to any other employing or licensing agency.
The retention and sharing of information between employing and licensing agencies are strictly prohibited. The retention and sharing of information infringe upon the right of privacy and fails to meet the compelling state interest defined in Loder v. Municipal Court (1976) 17 Cal.3d 859. In addition, maintenance of redundant information separate from the information maintained by the California Department of Justice (DOJ) avoids the updates and makes it for DOJ to control dissemination of CORI as outlined in section 11105 of the Penal Code.
Situations that pose a serious risk to health and safety are given top priority; others are pursued in the order in which they are received. For all types of code complaints, the first step is personal contact by a Code Enforcement Officer to ascertain if a code violation exists, and to request remediation. If the individual responsible for the situation is not available, or is unwilling to correct the code violation in a timely manner, a notice of violation or a citation may be issued. The individual has ignored previous notices / citations. In many cases the individual responsible for the code violation is given the opportunity to voluntarily correct the situation and comply with current codes without a penalty. If the correction is not made in reasonable time the individual may be subject to fines and other penalties.
The parking of a motor vehicle used for commercial or industrial purposes and rated more than one ton capacity and trailers used for commercial or industrial purposes shall not be parked or stored in any residential zone except when loading, unloading, or rendering service. (CHMC §106.36.030E)
In cases where compliance is not gained, an official Notice to Abate letter is sent via certified mail to the property owner, warning of monetary penalties in the form of both fees and administrative citations. These fees and fines are issued if the violations are not corrected by the official re-inspection date specified on the notice.
If you have filed a complaint and do not see any changes, please keep in mind that this process allows the residents of Citrus Heights between 10 and 20 days to bring their property into compliance before monetary penalties are issued.
You are always welcomed to contact the Code Enforcement Unit at (916) 725-2845 to check the status of any service request.
Here is the link to the Rental Housing Inspection Program.
For additional questions email RHIP@citrusheigths.net or call (916) 727-5520
A rental property is any type of home or dwelling unit that is not occupied by the owner of record.
Rental properties are defined as "residential property in which the owner does not reside." This means a house could be occupied by an owner’s relative or friend who is paying less than market value; providing house-sitting services; paying utilites only or paying no rent at all and still be considered a rental.
Yes. Properties that are:
To be considered for exemption from the RHIP you must complete a RHIP Application for Exemption and submit the required documentation.
Any non-owner occupied property will be considered a rental property. Rent is defined as "means to grant the possession or enjoyment of, in exchange for money or any other consideration." (CHMC 50-244) This means that a house could be occupied by an owner’s relative or friend who is paying less than market value; providing house-sitting services; paying utilities only or no rent at all and still be considered a rental.
Yes. Annual registration, including payment of the annual registration fee is a requirement of the program. Registration is complete once 1) a completed registration form is provided to the City and 2) the annual registration fee and housing stock fees is paid. (CHMC 50-247)
Registrations are valid for a period of one year or until within 30 days of any change in owner or local contact representative information.
Register online at www.citrusheights.net/RHIPRegistrationForm or visit the online forms center for a printable form.
Yes. The annual registration fee is per rental property.
RHIP will provide written notice of the date and time of inspection to the owner and any local contact representative. This notice shall be sent by mail to the address provided on the most recent annual registration form at least 30 days in advance. A separate notice will be sent to the tenants at the rental property address.
All violations are the responsibility of the rental property owner. If the tenant has caused the violations, the RHIP will work with the owner and the tenant to achieve compliance; however, the owner is ultimately responsible to bring the rental property into compliance.
Yes. Only if there are no known substandard living conditions or exigent circumstances.
State Law requires the City to maintain certain health and safety standards. Fees collected are used to fund the program that responds to violations of those standards. The increased fees directly fund the Rental Housing Inspection Program (RHIP)
The Housing Stock Fee and the annual registration fee for the Rental Housing Inspection Program was approved by City Council Resolution #2018-112. Effective January 1, 2019 new fees are based on the number of rental units per property and are billed annually through Consolidated Utilities Billing and Services.
The HSF and the annual registration fee will be collected by the County's Consolidated Utility Billing and Service (CUBS) at the beginning of each calendar year. The county will then forward the fees to the City.
The Housing Stock Fee (HSF) is per rental unit. If you own a duplex, you would need to pay one annual registration fee and 2 Housing Stock Fees. For more information about the Housing Stock Fee, click here.
Yes. The RHIP has no authority to demand the rental property owner not pass the fees on to the tenant. However, the cost of the program is a max of $6.66 per month for a single unit rental property.
The fees may be adjusted each year by resolution of the City Council, after a duly noticed public hearing.
1) The program started as a part-time program in the fiscal year of 2015/2016
2) The program became a full-time program in the fiscal year of 2016/2017
3) The program is such a great success today because of all the hard work, passion, and dedication to helping those in need. We could not do what we do without many partnerships, including city staff, Citrus Heights Homeless Assistance Resource Team (HART), and several faith based organizations to name just a few
1) Sac Self-Help Housing is a recipient sub-contractor
2) We have a strong relationship with CH HART. They are our partner when it comes to working with homeless challenges in our community. Members of HART put in countless hours providing services and help to those in need. We help them in any way we can and actively participate in their board meetings to discuss current events, goals, and challenges
3) The program is funded through a combination of the general fund and the Community Development Block Grant (CDBG)
Approximately $51,000, which is a mix of general fund and CDBG.
Yes, this is a full-time position. The Navigator assists people who are homeless or at risk of homelessness. The Navigator goes out to encampments to locate people, along with holding walk-in hours. HART and CHPD are resources assisting the Navigator in getting in contact with clients. After the first intake, the Navigator evaluates how to assist the client. Sometimes this includes things such as ID vouchers, assistance with assessing mainstream benefits, bus passes, job assistance, Medicare/Medi-Cal applications, and referrals for individuals with substance use disorder. Other times the Navigator gives the client referrals for room rentals, apartment rentals, shared living situations and more.
Some of the programs and services the Navigator connects the homeless to are things such as ID vouchers, bus passes, job assistance, Medicare/Medi-Cal applications, programs through Mather, DHA, and permanent or transitional supportive housing.
The Navigator goes out into the community and finds homeless individuals and makes direct contact. The CHPD also hands out her business card with every homeless individual contacted.
Walk-in hours are temporarily suspended due to COVID-19:
Wednesday ONLY from 10 AM - 1 PM.
Sacramento Works, 7011 Sylvan Road, Citrus Heights, CA 95610.
You can also contact the Navigator:
Office (916) 727-5563
Cell (916) 533-3069
In 2018, there was 136 homeless or at risk of homeless individuals housed due to the assistance of the Navigator. In addition, 53 individuals were able to receive ID's and 32 people were referred to the lawyer for assistance such things as Supplemental Security Income (SSI).
Of the people helped in 2018, 47% of them had a disability of some sort and 15% had a diagnosed mental disability.
Some of the barriers that the Navigator faces in regards to helping the homeless are things such as lack of affordable housing, need for increased access to mental health and social services in their community, and accessibility to employment.
This program doesn't create housing but is limited to the available units that clients can afford. There is a lack of affordable housing, and many participants are between extremely-low and moderate income, which commonly disqualifies them from market-rate housing options. Participants have the self-determination to engage in the services or not. When clients decide not to use the benefits, we continue to offer them until they are ready. The Navigator is here to assist in all aspects and to hand out tools for anyone prepared to accept them. Our goal is to increase homeless assistance and to listen to individual concerns regarding their experiences of these services.