News Flash

Citrus Heights Police Department

Posted on: April 12, 2021

Citrus Heights Partners with Phoenix Information Systems for Alarm Permitting

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Did you know that if you have an alarm installed at a residence or business in Citrus Heights, it needs to be permitted?  


The Citrus Heights Alarm Permit Program was established by City Ordinance in 1997 in an effort to decrease law enforcement responses to false alarms.  

Common causes of false alarms include:

  • Entering an incorrect disarm code
  • Faulty equipment or low batteries
  • Doors or windows not shut securely before arming the system
  • Pets, balloons, ceiling fans or decorations triggering motion sensors

What should you do if you accidentally set of your alarm?   Don’t panic!  Enter your cancellation code.  Call your alarm company and provide them with all the necessary information.  If you want to make sure our agency is aware, call non-emergency at 916-727-5500 and select option 1.


Effective January 2021, the Citrus Heights Police Department and Phoenix Group Information Systems have partnered together to maintain and operate the City’s Alarm Permit Program. The purpose of this change is to streamline the processing of permits while continuing to work with our community to prevent false alarms through education and outreach.   


This transition will not impact our response to active alarm calls for service.  We will continue to dispatch Officers in a timely and responsive manner and look forward to servicing our community more effectively.  

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