News Flash

Citrus Heights News

Posted on: May 1, 2020

Email Security and Phishing Scams

Image of City Hall with Speech Bubble that says "beware of phishing scams!"

Email scams and phishing threats have become more frequent, as people look to take advantage of COVID-19. It is important to always use caution when receiving and responding to emails, or searching the web.

We wanted to take a moment to address one scam in particular. Please note that members of City Council or City Hall staff will NEVER email community members asking them to purchase gift cards or provide financial information. 

It is important to exercise extreme caution when clicking links or replying all to unknown, and sometimes even known sources.  

Email scams and phishing threats are more and more common, as scammers use fake emails and messaging to target their victims. If you have any questions regarding an email you have received from an elected official or City staff, please contact (916) 725-2448.

Here are tips to avoid being phished and having personal information stolen:

  • Be extra careful when considering clicking on links in an email, even from a trusted friend or colleague. Email accounts can be compromised or spoofed to look legitimate in order to get you to fall into a scam.
  • Hover over the email link and any links provided in the body of your email and see if it matches what is shown in the email message and also see if the email matches who it came from.  
  • NEVER provide credit card information or make any purchases requested via email.
  • Copy the link into a notepad to inspect it, or manually type the link into your browser.  
  • NEVER EVER click on a link from a financial institution instructing you to “reset an account, as it could be compromised.” All agencies, financial and otherwise, will leave a message on the account home screen if there is a problem with an account when logged in. They will never email client to reset an account.   
  • Send links to a website URL that is not clickable to help protect the recipient.

City staff remain committed to health and safety of our residents! Please use caution when clicking on links in emails, or searching the web.

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